Frequently Asked Questions

India: Credit/Debit Cards, UPI, and Cash on Delivery. Taiwan: Card, LINE Pay, and 7-Eleven payment options. Bank transfer is available for both. The methods shown at checkout depend on your delivery country and currency.

You can cancel your order free of charge any time before it has been paid, from your order confirmation page or by contacting us. Once an order has been paid and we've begun preparing it, we're unable to modify or cancel it ourselves, except as described in our Returns & Refunds policy.

We currently ship within India and within Taiwan. Delivery fees are shown separately at checkout, based on your delivery country and chosen method.

India: 2–5 working days with Standard Delivery, or 1–3 working days with Express Delivery. Taiwan: please allow an estimated 30–45 days, as pieces are shipped internationally from India.

India: Standard Delivery (free on qualifying orders, selected by default) or Express Delivery (faster, for an additional fee). Taiwan: Home/Address Delivery or 7-Eleven store pickup. Options and fees are shown at checkout.

All products are made in India. Some pieces are handmade using traditional techniques, while others use modern manufacturing methods.

Slight variations in colour, pattern, texture or finishing may occur in handmade and traditional items — this is a natural part of artisan craftsmanship, not a defect.

See the Size Guide, and the Size Details tab on each product page, for measurements. If you are between sizes we recommend sizing up.

If your order is delivered in Taiwan, you have a statutory right under Taiwan's Consumer Protection Act to cancel most orders within 7 days of receipt — see our Returns & Refunds page. Outside that right, and for India deliveries, we do not offer returns or exchanges for change of mind, incorrect size selection, or personal preference — please check product details, measurements and the Size Guide carefully before ordering.

Contact us within 48 hours of delivery with your order number and clear photos or a video of the issue, and we'll arrange a replacement or refund. Claims made after 48 hours cannot be accepted.