Delivery & Payment Policy

Delivery

Taiwan — 7-ELEVEN store pickup (prepaid). Choose your store at checkout and bring photo ID matching the recipient name to collect. Orders of NT$3,000 or more ship free.

Hong Kong — Standard tracked delivery to your address.

India — Standard Delivery (our default option, free on qualifying orders) or Express Delivery (faster, for an additional fee). Fees and the free-delivery threshold are shown at checkout.

Estimated delivery times and the exact fee are shown at checkout before you pay. Handmade pieces are prepared to order, so please allow for preparation time before dispatch.

Payment

We accept the payment methods shown at checkout for your delivery country (for example card, LINE Pay, UPI in India, and bank transfer). Prices are shown in your local currency (TWD, HKD or INR) and the amount you pay is confirmed on the checkout page before you place your order.

Bank transfer: transfer the exact order total using the instructions shown after you place your order and quote your order number. We confirm receipt before preparing your order.

If an item becomes unavailable after you order

Because our pieces are handmade in small quantities, an item occasionally becomes unavailable after an order has been placed and paid. If that happens:

• We will contact you promptly by email (and LINE or WhatsApp where you have contacted us) to explain.
• You will receive a full refund for the unavailable item, including any delivery fee that no longer applies, to your original payment method. For bank transfers we will refund to the account you tell us.
• The time the money takes to reach you depends on your bank or payment provider.
• If your order contains other items, we can still send those, or you may cancel the whole order for a full refund.

Damaged or defective items

Please see our Returns & Refunds page — damage must be reported within 48 hours of delivery.

Questions?

Contact us through our official LINE account or by email — we are happy to help.